Enquiry Clerk (Bilingual Casual Full-Time Positions)
Written and spoken competence in English and spoken competence in French are required.
Work Remotely Within the Province of New Brunswick The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.
WorkSafeNB is accepting applications for two Bilingual casual full-time positions of Enquiry Clerk. The terms of the two casual full-time assignments are one-year each. The hours of work are 35 hours per week, 7 hours per day, Monday to Friday 8:00-4:30 PM. Reporting to the Manager, Enquiries, you will answer enquiries on claim and other related issues relative to the business of WorkSafeNB Your key areas of responsibility include: • Screening and transferring calls that cannot be resolved to the appropriate staff within the department. • Updating and keeping current on information that affects WorkSafeNB and its clients and the public. • Using software for the purpose of obtaining claims and employer-related information. • Updating client information as requested • Making outbound calls as a means of assisting our clients. • Recording events and sending messages for the maintenance of a claim or reporting workplace accidents You embrace our Core Competencies: • Accountability • Collaboration • Adaptability • Client-Focused Service
You as the ideal candidate must possess the following qualifications: • A high school diploma as a minimal educational requirement. • Knowledge of MS Software particularly Word and Excel. • Excellent communication skills. • Call Centre experience would be considered an asset.
Written and spoken competency in English and spoken competency in French are required for both positions. Hourly rate is $21.91. Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible. If you are interested in pursuing this opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by April 30, 2024. We thank all those who apply however only those selected for further consideration will be contacted. For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.
For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.